Refund policy
Returns, Refunds & Exchange Policy
At Todsy we make food for babies, so hygiene and product safety come first. Once an order leaves our facility, we cannot accept it back into stock. For that reason we do not offer returns or refunds.
We do offer an exchange in one situation: if you receive a product that is not what you ordered.
What qualifies
- You ordered one flavour or pack and received a different one
- Your order is missing an item that you paid for
What does not qualify
- Change of mind after placing or receiving the order
- Your baby did not like the taste or texture
- You ordered the wrong flavour, pack size, or quantity by mistake
- Any pack that has been opened, unsealed, or used
How to raise an exchange request
Contact us on WhatsApp at 0319-1100801 within 48 hours of delivery with:
- Your order number
- Clear photos of the item(s) received, including the pack label
- A photo of the shipping label on the parcel
How it works
Once we confirm the error, we arrange pickup of the incorrect item and dispatch the correct one at no extra cost to you. Items must be unopened, sealed, and in their original packaging. Exchanges are typically dispatched within 3 to 5 working days of confirmation.
Order cancellation
You can cancel your order free of charge any time before it is dispatched. Once the parcel is handed to our courier, it cannot be cancelled.